Got questions before you book?

Will there be heating in the accommodation?

All caravans have gas fires in the lounge area and some grades also have heating in the bedrooms. Haven's Apartment, Chalet and Half Board accommodation have central heating. Please check the specific grades of accommodation for further details.

The option to upgrade is usually available on arrival - this can sometimes get you a bargain

Can I request to be allocated a specific area of the Park?

Requests can be made on your booking, however we cannot guarantee that any request can be met. They will try to meet your requests.

Do I need to bring my own towels?

All Self-Catering accommodation do not include towels, you must bring your own. In our Half Board accommodations towels are provided

Is linen included in my holiday price?

If linen is included in your holiday, this will be shown on the booking summary before you confirm payment and will also be shown on your email confirmation. Please note some special offers do not include linen in accommodation types where linen is usually included.

What are FunWorks Passes?

Your FunWorks pass entitles you to use the swimming pools, participate in the Children’s Clubs together with the use of the leisure/entertainment facilities, which includes bars, restaurants, showbars and coarse fishing lakes. Off peak FunWorks passes for Spring and Autumn include reduced entertainment and restricted facilities and are therefore offered at a reduced rate.

Do I have to stay with my children in the children's clubs?

Their Children’s Clubs: PAWs, Rory and Bradley’s FunTime are not child minding facilities and parents are required to remain and supervise their children at all times throughout the activity sessions.

Can I take my pet on holiday?

Most dogs are welcome in selected accommodation at all Parks except Burnham-on-Sea, Riviere Sands or Half Board accomodation, at a supplement £40 per dog per week and £20 per dog per short break (up to a maximum of two dogs per booking). Assistance dogs for disabled guests are exempt from this charge. When booking online leave the pet box at 0 then call 0870 242 5678 to add to your booking. If you would like to check if your breed of dog is welcome, please contact the Park direct. Click here to read our Terms and Conditions

Can we book a holiday if we are 21 years of age or under?

Haven and British Holidays Parks and their facilities are intended for families and adult holidays. We are therefore sorry that we cannot accept bookings from persons of 21 years of age or younger. We are unable to accept bookings for couples, or groups from this age group, whether single sexed or mixed.

Does the accommodation have a washing machine?

None of our accommodations have a washing machine, however all Parks have an on site launderette which is available for all guests to use.

How can I book an accommodation for guests with disabilities?

They have a number of specially adapted Holiday Homes available for varying disabilities. Facilities vary from wheelchair ramps to fully adapted holiday homes. We understand that knowing in advance as much information as possible about the holiday is essential to our guests, especially those with disabilities. We therefore offer the following: Bookings are handled by specialist advisors at our call centre. Based on your specific needs, we can advise on: - The most suitable Holiday Homes - Access to venues on the Park - Park layout, such as terrain, car parking, medical facilities, local information etc.

I'm looking for accommodation for more than 8 people?

If you wih to book accommodation for more than 8 people you will have to book 2 seperate holidays. If you would like your accommodation located close to friends or relatives we can request this at the Park.

What are the accommodation check-in times?

On your day of arrival your accommodation is available from 3.30pm, or earlier for some categories. Please check the key collection time shown on your email confirmation. We are happy to welcome you at the Park earlier where you can take advantage of the Park facilities until your accommodation is ready for you. In order for us to prepare for our next quests we do ask that you vacate your accommodation by 10.00am on your day of departure.

Where can I park my car at the Park?

Parking facilities vary from Park to Park. Some Parks will have allocated Parking next to the accommodation. Other Parks will have parking facilities nearby to the accommodation. You will be allowed to bring more then one car if necessary.